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How do i write a complaint letter to a Bowling Alley?

I need help writing a complaint letter to a Bowling Ally . I Went to a bowling ally to bowl with friends and was disgusted because the bowling ally mechanism kept breaking down and the pins would not reset. I went to the manager thought no refund, he said file a complaint to the the company owner.

Public Comments

1. People usually respond when you call them the "N" word. Try that.
2. Find out who the owner is and send a letter.
3. The same way that you would write a letter to anyone.
4. The keys to success are: 1. Make sure the spelling and grammar are correct. Nothing sends a letter to the trash faster than being hard to read because of literacy errors. 2. Stay on point, don't ramble on. Explain what happened, why you believe that was a problem and very importantly... 3. Tell him what you expect him to do about the situation. If you think you deserve a refund, say so. 4. Keep it business. This is no place to discuss how upset someone was when you told them what happened. Stick to the facts. 5. Get someone else to read the letter. If you want to skip this step, get two other people to read your letter.
5. Writing this letter will probably have no impact whatsoever regardless of whom it reaches unless you are an avid bowler. I manage a bowling center and have been in the bowling industry for almost 10 years now. As a bowling center manager you have to take into account that your average everyday open bowler is going to expect that a machine run 100% perfect the whole time they are bowling on it, and when it doesn't they are not going to be happy. However, when a league bowler bowls and gets a breakdown or two they realize that the machines are not 100% maintenance free and do breakdown occasionally, and yes there are just days when everything goes wrong with one machine. When open bowlers complain to me who do not usually bowl I try to explain this process but I never give a refund for a completed game, ever. Its like going into a restaraunt and eating a meal you ordered then asking for your money back because you didnt like it rather than stopping when you get a bad bite and asking for your money back or something else. So write your letter as you would to complain to anyone else for anything else but be prepared to have it thrown away unless you have knowledge of the expectations carried in a bowling center in general.